Effective Date: 27 July 2025

At GetFood.com.au, we respect and protect the privacy of all merchants who use our platform. This Privacy Policy outlines how we collect, use, store, disclose, and manage your personal and business information in accordance with Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

When you register as a merchant and use our services, we may collect the following types of information:

• Business Details: Legal business name, trading name, ABN, business address.
• Contact Information: Name of owner/manager, phone number, email address.
• Operational Information: Restaurant menus, delivery areas, hours of operation, pricing.
• Financial Information: Bank account details for payouts, billing history.
• Device & Usage Data: IP addresses, login activity, support communications, and interaction logs with the platform.

2. How We Use Your Information

We use merchant information to:

• Set up and manage your account on the GetFood.com.au platform.
• Facilitate order processing, customer communication, and delivery workflows.
• Process payments, send invoices, and manage payouts.
• Provide operational support and respond to your queries or issues.
• Inform you of platform updates, system changes, or new features.
• Meet legal obligations and enforce our Terms and Conditions.

3. Disclosure of Your Information

We may disclose your information to:

• Our internal staff and service providers involved in operating the platform.
• Payment processors and third-party logistics providers (as required for service delivery).
• Regulatory authorities, where required by law.
• Legal advisors, insurers, or professional consultants for risk management purposes.

We do not sell, rent, or trade your personal or business data to third parties for marketing purposes.

4. Data Security

We take reasonable steps to protect your information from misuse, interference, unauthorized access, modification, or disclosure. Data is stored in secure environments with controlled access, and we implement encryption where applicable.

Despite our efforts, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute data security, but we strive to use commercially acceptable means to protect your information.

5. Access and Correction

You may request access to your personal or business data at any time and request corrections if information is inaccurate or outdated. To make a request, please contact us at: support@getfood.com.au

6. Data Retention

We retain merchant information for as long as necessary to provide our services and comply with legal obligations. Upon closure of your account, we may retain minimal records as required by law or for legitimate business purposes.

7. Cookies and Analytics

Our platform uses cookies and similar tracking technologies to improve functionality and gather usage statistics. You can manage cookie preferences through your browser settings. Third-party analytics tools (e.g., Google Analytics) may also collect anonymized usage data to help us improve service delivery.

8. International Data Transfers

While our platform is primarily operated in Australia, some of our service providers may be located overseas. We take reasonable steps to ensure that any third-party data processors comply with applicable privacy standards.

9. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in technology, legal requirements, or our operations. When changes are made, we will revise the “Last Updated” date and, where significant, notify merchants via email or through the platform.

10. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your data, please contact our Privacy Officer at:

Email: support@getfood.com.au

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).