1. How can my restaurant join GetFood.com.au?

Joining is simple. Complete the restaurant registration form. Our onboarding team will verify your details, assist with menu setup, and provide access to your merchant dashboard. Once activated, your restaurant will be live and ready to accept online orders.

2. What are the fees for using the platform?

We offer two pricing options:

• Standard Commission Plan: A low 5% commission (current) is deducted from each order. All customer payments go to GetFood, and earnings are disbursed to your account weekly.

• Membership Plan ($29.95/month): For a flat monthly fee, you keep 100% of each order. Payments are made directly to your merchant account at the time of sale — no commission is taken.

This flexible model allows you to choose the pricing structure that suits your business goals.

3. How do I manage incoming orders?

Once onboarded, you'll access the GetFood Merchant Dashboard through any web browser or provided device. The dashboard lets you:

• Accept or reject orders
• Track order progress
• Communicate delays
• Mark orders as complete
• The interface is intuitive and optimized for busy kitchen environments.

4. Can I control when I’m available for orders?

Yes. You can set your own business hours, pause orders during downtime or kitchen overloads, and mark items or the full menu as “unavailable” in real time. This ensures you're in full control of your online presence.

5. How are customer payments processed?

This depends on your plan:

• Commission Plan: Payments are collected by GetFood and paid out to you weekly (minus commission).
• Membership Plan: Customers pay you directly through your connected payment gateway, allowing instant access to funds.

6. Do I need to handle delivery myself?

You can choose between:

• Self-delivery: Use your own drivers and manage the logistics in-house.
• Delivery Partner Integration: Let GetFood dispatch a driver to handle the order for you (in supported areas).

The choice is flexible and can be adjusted as needed.

7. How do I update my menu or pricing?

You can log into your dashboard at any time to update:

• Menu items
• Descriptions
• Prices
• Category layout
• Stock availability, and much more...

Changes can go draft or live immediately, ensuring customers always see your most accurate offerings.

8. What if I run out of ingredients or an item is unavailable?

Simply mark that item as "unavailable" in your dashboard in 1 click. This will prevent customers from ordering it until you're ready to bring it back.

9. How do promotions and discounts work?

Restaurants can create special offers like:

• Percentage discounts
• Free delivery promotions
• Time-limited deals
• Loyalty incentives

These can be configured through your merchant dashboard or with assistance from our support team.

10. When do I get paid?

• Commission Plan: Payments are disbursed every 30 days or when requested, with a clear breakdown of completed orders, fees, and net earnings.
• Membership Plan: You receive payment immediately for every order, no delays.

11. Can I view order and performance reports?

Yes. Your dashboard includes detailed reporting tools, including:

• Sales summaries
  
• Order volume trends
• Peak order times
• Customer feedback and much more...

These insights help you make informed decisions about staffing, promotions, and menu strategy.

12. What happens if there’s a customer complaint or issue?

GetFood handles initial customer support. If there's an issue involving incorrect items or delays, our support team will contact you. You can also raise disputes directly from your dashboard to ensure the matter is documented and resolved fairly.

13. Can I pause or close temporarily for holidays or renovations?

Absolutely. You can schedule full-day closures or pause services temporarily via your dashboard. This keeps your listing accurate and avoids unexpected customer orders.

14. Do I need special equipment to use GetFood.com.au?

No specialized equipment is required. All you need is a device (tablet, computer, or phone) with internet access. 

15. Who do I contact for support or technical assistance?

Our dedicated Partner Support Team is available via email: support@getfood.com.au

We provide prompt support during business hours and emergency assistance for urgent operational issues.