Customer Privacy Policy

Effective Date: [insert launch date] Last Updated: [insert launch date]

At GetFood.com.au (“we,” “us,” or “our”), your privacy is important to us. This Privacy Policy applies to customers who access or use our website, mobile applications, and related services (collectively, the “Platform”). It explains how we collect, use, disclose, and safeguard your personal information when you engage with our services. By using our Platform as a customer, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

1.1 Personal Information When you use our Platform, we may collect:

  • Full name
  • Email address
  • Mobile number
  • Delivery address (if ordering delivery)
  • Payment details (processed securely via Stripe)
  • Order history and preferences
  • Location data (for finding nearby restaurants and delivery)

1.2 Automatically Collected Data We may collect:

  • IP address
  • Device type and browser information
  • Usage logs and interaction data
  • Cookies and tracking data

2. How We Use Your Information

We use your data to:

  • Process and facilitate your orders
  • Facilitate communication between you and Merchants
  • Improve platform functionality and user experience
  • Send transactional or promotional emails (you can opt out)
  • Ensure security and prevent fraud
  • Comply with legal obligations

3. How We Share Your Information

Your information may be shared with:

  • The Merchant you order from, to fulfil your order and, where applicable, arrange delivery
  • Stripe, our payment processor
  • Technology and analytics providers
  • Legal or regulatory bodies as required by law

We do not sell your personal data to third parties.

4. Data Storage and Security

All personal information is stored securely using industry-standard measures. While we take reasonable steps to protect your data, no online transmission or storage method is 100% secure.

5. Cookies and Tracking Technologies

We use cookies to enhance your experience, remember preferences, and analyze site traffic. You may choose to disable cookies through your browser settings, though this may limit functionality.

6. Third-Party Services

Our Platform may link to third-party websites or services. We are not responsible for the privacy practices of these entities. Please review their policies separately.

7. Your Rights

If you reside in Australia, under the Privacy Act 1988 (Cth), you have the right to:

  • Access and correct your personal information
  • Withdraw consent or request deletion
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

For access or deletion requests, please email us at: support@getfood.com.au

8. Children’s Privacy

Our services are not intended for children under 16. We do not knowingly collect data from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. All updates will be posted on this page with a revised effective date.

10. Contact Us

If you have questions or concerns about this policy or how your data is handled, please contact: GetFood.com.au Email: support@getfood.com.au

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