Merchant FAQ
1. How can my restaurant join GetFood.com.au? Complete the restaurant registration form with your business details. Our team will review and verify your application, help you set up your menu, and provide access to your merchant dashboard. Once approved, your restaurant will be live and ready to accept online orders.
2. What are the fees for using the platform? GetFood charges a single flat fee: $50 AUD per month. There is no commission, no percentage per order, and no hidden processing fee. You keep 100% of every order, and your fee stays the same whether you receive 5 orders or 500 that month.
3. How do I manage incoming orders? Once onboarded, you’ll access the GetFood Merchant Dashboard through any web browser or provided device. The dashboard lets you accept or reject orders, track order progress, and mark orders as complete. The interface is designed to be simple and usable in a busy kitchen environment.
4. Can I control when I’m available for orders? Yes. You can set your own business hours, toggle your listing open/closed at any time, and mark individual items as “unavailable” in real time.
5. How are customer payments processed? Customers pay through Stripe at checkout, and funds go directly to your own connected Stripe account. GetFood never collects, holds, or has visibility into your order payments — we only bill your monthly subscription fee separately.
6. Do I need to handle delivery myself? Yes. GetFood is a direct ordering platform, not a delivery network, so all delivery is managed in-house by you and your own staff or drivers (or you can offer pickup only). We provide a simple order view your driver can use on their phone (via a PIN you set) showing the order details and a one-tap link to open directions, but GetFood has no role in hiring, dispatching, or managing delivery staff.
7. How do I update my menu or pricing? Log into your dashboard at any time to update menu items, descriptions, prices, categories, and item availability. Changes go live immediately.
8. What if I run out of ingredients or an item is unavailable? Simply mark that item as “unavailable” (sold out) in your dashboard in one click. This prevents customers from ordering it until you bring it back.
9. When do I get paid? Immediately. Since payments go directly to your connected Stripe account at the time of the order, there’s no payout schedule or waiting period on GetFood’s side — funds move at whatever speed your own Stripe account settles, exactly as if you took the payment yourself.
10. Can I view order and performance reports? Yes. Your dashboard includes a basic sales summary — order totals, order counts, and recent order history — to help you keep track of performance.
11. What happens if there’s a customer complaint or issue? Since payments and orders go directly through your own account, refunds and issue resolution are handled by you, the merchant, directly with the customer. GetFood can assist in facilitating communication if needed.
12. Can I pause or close temporarily for holidays or renovations? Yes, you can toggle your listing closed at any time via your dashboard, which keeps your listing accurate and avoids unexpected customer orders.
13. Do I need special equipment to use GetFood.com.au? No specialised equipment is required. All you need is a device (tablet, computer, or phone) with internet access.
14. Who do I contact for support or technical assistance? Our support team is available via email: support@getfood.com.au