1. How do I become a delivery driver for GetFood.com.au?

Sign up through our driver registration portal or app. You’ll need to submit required documents such as a valid driver’s license, proof of insurance, and background checks. After approval, you’ll be activated and can start accepting deliveries.

2. What equipment do I need?

You need a reliable smartphone with internet access and the GetFood driver app installed. A safe and roadworthy vehicle (car, bike, or scooter) appropriate for deliveries is also required.

3. How do I receive delivery requests?

Delivery requests are sent via the GetFood driver app. You’ll receive notifications for nearby orders and can accept or decline them based on your availability.

4. How do I navigate to the pickup and delivery locations?

The app provides integrated GPS navigation for both pickup from the restaurant and delivery to the customer. Follow the app’s directions to ensure timely deliveries.

5. What are the expected delivery times?

You should aim to pick up and deliver orders promptly, ideally within the estimated times shown in the app. Timely delivery is crucial for customer satisfaction and driver ratings.

6. How do I handle order issues or customer contact?

If you encounter issues such as missing items or difficulty locating the delivery address, use the in-app messaging or call features to communicate with the restaurant or customer directly.

7. How am I paid?

Driver payments are typically processed weekly and are based on completed deliveries. Payment details and schedules will be available in your driver dashboard or app.

8. Can I work flexible hours?

Yes. Drivers can log in and out of the app as they please, allowing full control over when and how long they work.

9. What should I do if I’m unable to complete a delivery?

Notify support immediately through the app or contact the driver support line. Explain the issue so it can be resolved or the order reassigned.

10. Are there any penalties or deactivations?

Consistently late deliveries, poor customer service, or failure to follow platform guidelines may lead to warnings or suspension. Maintain professionalism and adhere to all policies.

11. Do I need insurance?

Yes. You must have valid vehicle insurance covering commercial deliveries as required by local laws.

12. How do I get help or support?

Contact driver support via the app’s help section or email driversupport@getfood.com.au. Support is available during business hours for assistance.

13. Can I work for other delivery platforms simultaneously?

Generally, yes. GetFood does not restrict drivers from working with other services, but ensure you manage schedules to provide reliable service.

14. What safety measures should I follow?

Always prioritize safety. Follow traffic laws, wear helmets if on a bike or scooter, and use contactless delivery options where requested to protect yourself and customers.

15. How do driver ratings work?

Customers rate drivers after delivery. High ratings improve your standing and access to more deliveries. Strive for punctuality, professionalism, and clear communication.