1. How do I place an order on GetFood.com.au?

Go to getfood.com.au, enter your delivery address, browse available restaurants, add items to your cart, and complete checkout. It’s fast and straightforward.

2. Do I need an account to order?

No, you can check out as a guest. But creating an account helps you track orders, save addresses, and access special offers.

3. What payment methods are accepted?

We accept major credit and debit cards using (Stripe), and some restaurants allow cash on delivery.

4. How do I know which restaurants deliver to me?

Once you enter your address, you’ll see only restaurants that deliver to your location. Pickup-only spots are marked clearly.

5. How long does delivery take?

Each restaurant shows an estimated delivery time at checkout. Times vary based on distance, kitchen speed, and driver availability.

6. Can I schedule an order in advance?

Yes. Many restaurants let you place an order now and schedule it for a later time, either for delivery or pickup.

7. How do I track my order?

After placing your order, you’ll get live tracking in your account. You’ll see when it’s being prepared, picked up, and delivered.

8. Can I cancel or change my order?

Changes or cancellations are only possible shortly after placing the order. Contact support immediately—once prep starts, changes aren’t guaranteed.

9. What if there’s a problem with my order?

If something’s missing, incorrect, or delayed, reach out to our support team. We’ll follow up with the restaurant and resolve it quickly.

10. Are there delivery fees?

Yes, but they vary by restaurant and distance. Fees are shown clearly at checkout. Some places offer free delivery during promos.

11. Do you offer loyalty rewards or discounts?

Yes. Create an account to access exclusive offers, discounts, and loyalty rewards when available.

12. Can I order pickup instead of delivery?

Definitely. Just choose the “Pickup” option at checkout and go to the restaurant at your chosen time.

13. What if I have allergies or dietary restrictions?

Many menus list allergens and dietary details. Add a note during checkout if needed, or contact the restaurant directly for clarification.

14. Is my payment information secure?

Yes. All transactions use encrypted payment gateways using Stripe. We never store your full card details on our servers.

15. How do I contact customer support?

Use the Help section on our site or email support@getfood.com.au. Our team is available to assist with any issue.