Effective Date: 27 July 2025

GetFood (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information of individuals who engage with us as delivery drivers. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in compliance with the Privacy Act 1988 (Cth) and applicable laws in Victoria, Australia.

1. Collection of Personal Information

We collect personal information directly from you during registration, onboarding, and throughout your engagement as a delivery driver. This may include:

• Full name
• Date of birth
• Contact details (phone number, email address)
• Residential address
• Driver’s licence and vehicle information
• Bank account or payment details
• ABN (if applicable)
• Proof of eligibility to work in Australia
• Location data (during active deliveries)
• Delivery performance metrics and feedback
• Copies of identity verification documents

In some instances, we may collect information from third-party service providers (e.g. background check providers or identity verification systems) with your consent.

2. Purpose of Collection

We collect your personal information for the following purposes:

• To register and manage your driver profile
• To assign and manage delivery jobs
• To process payments for completed deliveries
• To ensure safety, compliance, and verification of eligibility
• To communicate with you regarding your engagement
• To provide support and respond to queries
• To comply with legal, regulatory, and tax obligations
• To assess and improve our services

3. Use of Location Data

When you are online and available for deliveries, the GetFood app may collect your real-time location data. This is used to:

• Assign orders based on proximity
• Track deliveries in progress
• Provide transparency to customers and support teams
• Improve logistics and delivery time estimates
• Location tracking is only active when you are logged into the app and marked as available for delivery.

4. Disclosure of Information

We may disclose your personal information to:

• Customers (e.g. first name and estimated time of arrival)
• Payment processors (e.g. banks, payout platforms)
• Technology providers and contractors working with us
• Legal, regulatory, or law enforcement authorities, when required
• External auditors or advisors (under confidentiality obligations)

We will never sell your personal information to third parties.

5. Data Storage and Security

Your personal information is stored securely in Australia or in trusted cloud services with appropriate data protections. We implement physical, administrative, and technical safeguards to protect against unauthorised access, misuse, loss, or disclosure. Access to your data is limited to authorised personnel only and handled in accordance with best practices.

6. Access, Correction, and Deletion

You may access, correct, or request deletion of your personal information at any time, subject to legal and operational requirements. Requests should be sent in writing to the contact provided below.

We will take reasonable steps to ensure your information is accurate, up to date, and complete.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Policy, including for legal, accounting, or reporting obligations. When no longer required, your data will be securely deleted or anonymised.

8. Complaints and Contact

If you have a question, concern, or complaint about how we handle your personal information, please contact us at: support@getfood.com.au

We will acknowledge and respond to complaints in a timely and reasonable manner.

9. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or system enhancements. Any updates will be published on our driver portal or app, with the effective date clearly stated. We encourage you to review this policy periodically.